Our Returns Policy
At Woody's World, we want you and your furry friend to be completely happy with every purchase. If for any reason you're not satisfied, we're here to help. You may return most items within 30 days of delivery for a full refund or exchange, provided they are unused, in their original condition, and in the original packaging.
How to Return an Item
To start a return, simply get in touch with our customer support team with your order number and the reason for your return. Once your request is approved, we'll provide you with a return address and any further instructions. Please note that return postage costs are the responsibility of the customer unless the item arrived damaged or faulty, in which case we will cover the cost of return shipping.
Refunds
Once we receive and inspect your returned item, we'll notify you by email. If your return is approved, your refund will be processed and applied to your original payment method within 5–10 business days. Please bear in mind that it may take additional time for your bank or card provider to post the refund to your account. If you haven't received your refund after 10 business days, please contact us and we'll be happy to look into it for you.